Warranty Statement

What is most important to Sports Attack is that your machine meets your expectations of quality and performance. We stand behind the material and workmanship of our machines for five (5) years from the date or original purchase for institutional and residential use and one (1) year for commercial environments, with the following exceptions:

  • Throwing Wheels are warranted for two (2) years;
  • Electronic Controller is warranted for two (2) years; and,
  • Throwing Wheel Motors are warranted for two (2) years.

This warranty excludes any cosmetic issues or normal wear and tear of the unit, and is not in effect if the machine has been misused, misapplied, improperly assembled, or modified without the express written permission of Sports Attack. In addition, this warranty does not apply to damage in transit, in any accident unrelated to the direct operation of the equipment, or by fire, flood or act of God.

If you encounter any issues during the warranty period, Sports Attack will quickly get your machine back in working order. If the warranty repair involves a replacement part, we will make sure you get both the part and easy instructions for replacement at no cost to you. If a service person is needed, Sports Attack will pay the pre-approved labor charge to get your machine back in working order.

Please know that any problem can quickly be resolved with a phone call to our experienced, responsive customer service department at 800.717.4251. We are here to answer your questions and to make sure your machine provides you years of service.

Returns
Sports Attack manufactures the highest quality sports training equipment in the world. If for any reason you are not satisfied, a machine can be returned within 30 days of receipt for any reason for a full refund less a 10% restocking fee. Cost of shipping the unit back to Sports Attack will also be the responsibility of the purchaser. Please note that the refund amount may be reduced by any non-cosmetic damage to the machine.

If you have any questions or concerns, please give our experienced, responsive customer service department a call at 800.717.4251.

Most Common Operating Errors
The equipment must be used with the proper power source and extension cord.
A 20-amp service is recommended for continuous operation of the machines. Use a minimum of #14/3 grounded power cord up to 200 ft. in length. A longer cord will require the opinion of a licensed electrician. Any generator that is used must generate “clean electricity”. We recommend a minimum of 1000 watt up to 2000 watt Honda generator with inverter technology. Weight of these generators is approximately 27 lbs., similar to the weight of a battery, and they are extremely portable. Unless the generator provides “clean electricity”, the power surges from the generator will cause a machine to surge and become erratic, it will deliver a ball very inconsistently.

Both the baseball and softball machines must be used with the proper balls.
The baseball and softball machines will throw almost any ball including leather, poly or foam balls. It is always best to use balls that are the same type and age to ensure accuracy. Synthetic balls are not recommended under any circumstances as they will not only wear rapidly, but will often leave a residue on the throwing wheels. See the respective manual for instructions on how to clean build-up off of a throwing wheel.

In baseball and softball, ball delivery is easily dialed in using the pitch selection chart.
If the machine dials are all set at the same number, you will get a ball delivered with no spin. In baseball this is called a knuckleball, a pitch that is unpredictable and can be perceived as erratic. To get a true fastball or breaking pitch the dials must be set at varying positions that are outlined on the pitch selection chart on the machine. Please reference this chart to easily dial-in your desired pitch.